Frequently Asked Questions on The DSX System and IntraMail

Can I upgrade from DS2000 to DSX-80-160?

Yes, you can but there are certain restrictions. You can learn more by clicking here.

How do I turn on Caller ID?

For "normal" loop start lines, in 3121-01: Caller ID Type, enter 1.

I can see unanswered calls in my Caller ID log, but why can't I call them back?

You must assign a Caller ID Callback route. Click here for more info.

How do I back up the site programming database?

You can back-up your site database to a Compact Flash Card.

How do I change my telephone's ring?

You can control which calls ring to your phone as well as the sound of your ring. Click here to access instructions.

What is required to make the IntraMail Automated Attendent answer outside calls?

For each line that the Automated Attendant should answer only at night, in 3112-04: Direct Termination at Night enter 700. Leave 3112-01: Direct Termination in the Day at it's default setting (Key Ring). See Basic IntraMail Set-up for more.

Can I upgrade from the Built-In Automated Attendent to IntraMail?

Yes you can. Read more.

How do I change the Automated Attendent Greeting?

To change the Automated Attendent Greeting, you re-record the Instruction Menu Message for the Active Call Routing Mailbox. Read more.

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